Shipping & Returns
POSTAGE & DISPATCH
4 days processing and then 4-7 days delivery express in Australia & 14-21 days international by normal post only.
I send all of our goods via Australia Post. To calculate freight, put the items into your shopping cart and estimate will be created automatically. The freight is then calculated before checkout and this does NOT create an obligation to buy.
Free shipping for orders over $250 only applies to orders within Australia.
IN STORE PICKUP
If you choose In Store Pickup for your order please note that I am located in Tenterden Western Australia 6322
I am sure you’ll be delighted with your purchase from MP Gloss Products. However if for any reason you are not completely satisfied you can return any item purchased from this website to me provided it is in a fully resaleable condition within 10 days of receipt. Goods can only be returned after first communicating the intention to do so with me at MP Gloss Products.
If you are returning an item, you must include the original invoice with the goods – without it, the return will not be accepted. The goods must be in perfect, saleable condition. You must state the reason for the return. On receipt of the goods, we will determine if refund/exchange is applicable. All returned goods are subject to approval.
Postage for returned goods is at the customers’ expense – I recommend you get proof of posting as MP Gloss Products will not be held responsible for goods lost in transit. Personalised or made to order goods cannot be returned. If the reason for the return is a fault with the product, I will send you a replacement or I will refund you the cost of the product and the cost of the postage.
If you wish to exchange an item, the return of the item is at the customer’s expense. Additionally, the customer will be charged for postage on the exchanged item. Please choose sizes and colours carefully as ‘made to order’ products cannot be refunded or exchanged if the wrong colours or sizes are ordered. No refunds will be given on any products unless goods are proved to be faulty by our suppliers. If an ordered item becomes unavailable then a refund will be offered. I do not give refunds if you simply change your mind, or make a wrong decision. You can choose between a refund, exchange or credit where goods:
- are faulty
- have been wrongly described or
- damaged significantly in transit (please provide photo evidence via email at firstname.lastname@example.org on opening of the package including the bag it was sent in)
All merchandise must be returned at your cost in good condition in original packaging within 10 days to receive credit to your bank account. Returns after 10 days will receive a store credit to your account. Monogrammed/personalised items are not returnable or exchangeable. Products will not be accepted for return if the purchaser simply changes their mind.